95% of Spekl’s customers are satisfied with our cooperation

In the first quarter of 2017 Spekl conducted a customer satisfaction survey the purpose of which was to measure customer satisfaction based on key criteria and to identify the opportunities of company's performance improvement. The respondents were the companies from 15 countries of Europe, Africa and Asia who were responsible for card products ordering in 2016.

Among the criteria that Spekl was estimated by the customers were the convenience of cooperation, service level, pricing policy, delivery terms, reliability and quality of products.

According to the survey results 95% of customers are satisfied with the collaboration with Spekl, and 51% of them are very satisfied. Besides the level of NPS increased to 70%. There are 73% of promoters in Spekl’s portfolio that show loyalty to the company for a long time.

We are grateful to our customers for the positive feedback and the opportunity to become better. Customers’ trust and confidence in Spekl as a business partner motivates us to develop and improve.