In November 2017 Spekl completed the quality management system recertification process according to the new version of standard ISO 9001: 2015. The supervisory audit was conducted by the German company Dekra Certification, which provides audit and certification services in the field of quality, safety, ecology and labor protection.
The company has been working according to ISO 9001: 2008 standards for the last 10 years and had successfully passed a recertification audit every two years. Nevertheless, Spekl management team decided to update the business processes in order to:
• increase the efficiency of the company;
• guaranty the production of consistently high-quality products for customers;
• comply with the development of international practices in the quidance of the quality management system.
This standard is a set of principles by which an organization can improve the efficiency of monitoring and managing system processes. The prevention procedures, as part of the risk management process, have become the main difference between ISO 9001: 2015 and ISO 9001: 2008.
This standard is a mandatory for use in all European countries and is relevant for Ukraine. Compliance with all necessary principles of the standard allows the company to operate successfully on the international scene, conquering new geographical markets and strengthening its position on the Ukrainian market.
The link to the certificate.
In the first quarter of 2017 Spekl conducted a customer satisfaction survey the purpose of which was to
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